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Feedback

SafeWork SA is committed to providing continuous improvement in its services. We welcome your feedback. It lets us know what's working well and helps us to determine what's not working well so we can improve in the future.

What is feedback?

Feedback is what you tell us about our services. Providing feedback is free. It can be a compliment about a prior experience with SafeWork SA or a complaint.

If you have been pleased with us, let us know. It gives us the opportunity to recognise the efforts of our people. If something has gone wrong, your feedback is also important. It can provide the opportunity to consider your complaint and fix the problem so our level of service to you and others improves.

How can I provide feedback?

To provide a compliment

  • complete our Compliment form; or
  • telephone 1300 365 255 during business hours Monday to Friday; or
  • visit SafeWork SA Head Office or a Regional Office and complete a Compliment form.

To make a complaint

  • complete our Complaint form; or
  • telephone 1300 365 255 during business hours Monday to Friday; or
  • visit SafeWork SA Head Office or a Regional Office and complete a Complaint form.

Our commitment to you:

We will acknowledge receipt of your complaint and refer it to our complaints process. Your complaint will be given careful consideration and we will contact you with an outcome.

The feedback you provide will be handled in accordance with applicable privacy laws. If it relates to a complaint, the information will be used to assess the issues you have brought to our attention.

All complaints will be handled in a responsive, non-adversarial and non-confrontational manner with a view to resolution, and observing the legitimate rights and interests of all parties. The handling of a complaint will depend on what the complaint is about and who else it involves. To fully and fairly assess a complaint, in some circumstances we may need to disclose the information you provide to relevant others including the person you may have made the complaint about.

Documents relating to complaints and their handling can be the subject of any Freedom of Information (FOI) application in accordance with Government policy.

Your personal details will only be provided to another party if permitted under FOI, privacy laws, or with your consent. If you do not provide us with your contact details or enough information, we may not be able to fully resolve your complaint.

For further information, please refer to: