The hospitality industry includes:

  • accommodation providers
  • cafes and restaurants
  • takeaway food services
  • pubs, clubs, taverns and bars.

Injuries

The most common injuries to workers in the hospitality industry are from:

  • muscular and musculoskeletal trauma
  • slips and trips
  • cuts and burns
  • exposure to heat and/or cold
  • electrical hazards
  • hitting or being hit by an object
  • mental stress
  • fatigue.

The most common injuries affect:

  • upper limbs (42%)
  • trunk (18%)
  • lower limbs (15%)
  • head (6%)
  • psychological injury (4%).

Employer responsibilities

Employers must:

  • give employees all necessary information, instruction, training and supervision to do their work safely
  • provide and maintain a safe working environment
  • ensure the conduct of the business does not endanger workers and customers
  • be familiar with the Codes of Practice that govern certain types of work in this industry.

Worker responsibilities

Workers must:

  • take reasonable care of your health and safety in the workplace
  • take reasonable care not to adversely impact the health and safety of co-workers and customers
  • cooperate with your employer to maintain health and safety in your workplace
  • report any incidents or hazards to your supervisor
  • wear and maintain in good order any personal protective equipment connected with your work.

Hazards

Common hazards that workers in this industry are exposed to include:

  • exposure to heat, electrical devices and sharp objects
  • excessive loud noises
  • demanding and aggressive customers
  • long hours standing
  • unorthodox or impromptu work spaces.

Staying safe in the workplace

To address some of the common hazards encountered in the hospitality industry we have guidance materials on topics such as:

Page last updated 4 March 2020